Shipping policy
Last updated: 25 August 2026.
Anyorel
12–14 Canterbury Road West, Lara, Victoria 3212, Australia
Email: support@anyorel.com.au
Phone: +61 489 980 256
Where we deliver
We currently accept orders for delivery to valid residential and business addresses within Australia. We do not offer international delivery.
Order cut-off and handling time
Our daily order cut-off is 2:00 pm Melbourne time. Orders placed before the cut-off on a business day begin processing that day. Orders placed after the cut-off, on a weekend or on a Victorian public holiday begin processing on the next business day.
Handling normally takes 1–2 business days. A business day is Monday to Friday, excluding Victorian public holidays. Handling time is the period used to verify, prepare and hand the order to the carrier.
Shipping cost and delivery estimate
| Service | Cost | Transit after dispatch | Total estimate from order |
|---|---|---|---|
| Standard delivery within Australia | Free | 4–6 business days | 5–8 business days |
How the estimate is calculated: 1–2 business days handling plus 4–6 business days in transit gives a total estimated delivery time of 5–8 business days from order placement.
Remote and regional destinations may take longer. Delivery dates are estimates rather than guarantees because carrier disruption, severe weather and other events outside our reasonable control can cause delays. Any shipping charge shown on a product page or in Google Merchant Center must match the final charge shown at checkout; our current standard service is free.
Order confirmation, dispatch and tracking
We email an order confirmation after checkout. A dispatch email containing tracking information is sent when the carrier receives the shipment details. Tracking can take up to 48 hours to show movement. You can also use Track Your Order.
Address changes and delivery instructions
Review your address before payment. If something is wrong, email support@anyorel.com.au immediately. We will try to help, but cannot guarantee a change after fulfilment has started. If a parcel is returned because the address supplied was incomplete or incorrect, we may ask you to pay the actual cost of reshipping it.
Split shipments
Where an order contains several items, they may arrive in more than one parcel. If this happens, each available tracking number will be supplied and no additional shipping charge will be added.
Delayed, missing or marked-delivered parcels
If tracking has not updated for five business days, or the parcel has not arrived three business days after the stated estimate, please contact us. If tracking says delivered but the parcel is missing, first check the delivery location, household members and neighbours, then contact us so we can open a carrier enquiry.
Damage in transit
Keep the product and packaging and contact us as soon as reasonably possible with your order number and photographs. We will assess the matter under our Returns & Refunds Policy and the Australian Consumer Law.
Questions
For delivery help, see our FAQ or contact Anyorel.